Your Ecogate system was engineered, installed, and commissioned to maximize the savings and performance of your dust collection system. Once your system is installed, life (in a factory) happens.
The impact of factory life is where ecoCARE comes in.
ONE FULL YEAR SUPPORT
Perhaps your production needs changes or your machines get moved or replaced. Whatever the reason, you need your dust collection system to keep up and you want to keep it running at maximum efficiency. With ecoCARE from Ecogate, your system's performance is protected by a full year of expert support and a subscription to analytics (smart systems only).
Over the past 25 years, we've seen countless machines get added, moved, or removed inside thousands of factories. These changes are often motivated by demand or to increase production. However, some don't take into account the optimization of their Ecogate system and end up sacrificing their monthly savings - which is often significantly more than the cost of ecoCARE. Sacrificing your savings should not be your cost to increase production. With expert support in your corner, you can be sure that no matter the change, you'll keep your system running at maximum efficiency - plus, there are other valuable benefits (listed below).
With our web-based Data Analytics Platform you can see your overall system performance and track key data such as fan load, fan/filter pressure, average number of active gates and VFD frequency. You can even review and compare your system performance based on different date ranges.
Daily & Monthly Reports
The report gives you a snapshot of the overall system performance with a few key average values every month. Managers and supervisors find this valuable because they can review their dust collection performance without spending much time meeting with their team or fetching for data.
Get a preferred customer discount on Ecogate products including blast gates, companion flange rings, sensors, and cable. This is great when expanding, replacing, adding a new machine, or changing your floor layouts.
Unlimited remote technical support during regular Ecogate business hours. This is a great feature since you can have an engineer look at your system in real-time for any troubleshooting, or technical support. In times when travel is limited, but you can still be sure an engineer will be available to support your system.
Up to 8 hours (for Platinum tier) of engineering consulting service on an annual basis focused on the Ecogate related tasks and processes that will make your business more efficient, environmental and profitable.
Annual Site Visit
An annual site visit by an Ecogate engineer for updates, tune-ups, training, and more. We recalibrate the system to optimize performance of the dust collector, including checking and optionally adjusting the minimum and maximum fan speed, the cleaning function and minimum airflow settings.
CHOOSE YOUR PLAN
For Smart Systems using a greenBOX NXT or greenBOX MASTER, we offer three levels of ecoCARE+ that include access to our proprietary web-based analytics platform, monthly summary emails, unlimited technical support, and varying degrees of engineering consulting services and product discounts. For Standard Systems using a greenBOX 12, see the option that follows below.
The Plus level includes an annual onsite visit by an Ecogate engineer to update and optimize your system and provide user training. The Platinum Level includes monthly monitoring & status reports by an Ecogate engineer and, most importantly, puts you at the top of the list if you need support.
ecoCARE (Smart Systems)
Access to Web-based Data Analytics
Ecogate Monthly Summary emails
Discount on additional gates, flanges, sensors & cable for this Facility (*)
Unlimited technical support during regular business hours
Engineering Consulting Services
Annual System Optimization Tune-Up
Annual Site Visit by an Ecogate engineer for updates, tune-ups, training, and more
Priority Service & Support
ecoCARE (Standard Systems)
Includes Netbook with ready to use Ecogate software.
Unlimited remote support during regular business hours.
Discount on additional gates, flanges, sensors & cable.
Up to 4 hours of engineering consulting services.
Annual System Optimization Tune-Up
Valued at $600, the Netbook for greenBOX 12 will make setup and monitoring so much smoother. Additionally, this will allow us to offer remote support, which you get the help you need in a timely manner.
Many users who own a greenBOX 12 often have their own small to mid-size shop. We understand that though these shops don't have the team size and scale of bigger factories, they still have their demands that require expertise. With up to 4 hours of engineering consulting services, you could improve your shop to ensure it is efficient and optimized.