Ecogate software is not vulnerable to the Log4j bug because Ecogate is not using Java programming language; also, third-party software installed on the greenBOX MASTER is not Log4j vulnerable.
Log4Shell & Log4j
Ecogate Software Security
We communicated directly with LogMeIn about Log4J, considering the LogMeIn PRO client gets installed on all greenBOX MASTER systems - they confirmed that they are not vulnerable.
We are also using Comfort On-Screen Keyboard Pro from Comfort Software, their response was the same: they are not using Java, and their software is not vulnerable to Log4j.
The operating system of the currently delivered greenBOX MASTER is Microsoft Windows 10 IoT Enterprise - with software security updates available directly from Microsoft, it should be installed by your IT department.
If you have any security concerns or questions in regards to your Ecogate system, feel free to reach out.