What is a Service Agreement?
Ecogate's Service Agreement allows the client to receive priority access for training, analytics & reporting and, in the unlikely event that something breaks down, system support through both remote and in-person platforms. The agreements usually run one year in duration and either start or end with a technician reviewing and fine-tuning the performance of your system.
Beyond the peace of mind that comes with knowing that your system is backed by our world-class support, Ecogate customers report many other benefits from the Service Agreement. These would include -
Remote Support Comes Automatically With restrictions on visitors to production facilities and the emphasis on social distancing, having unlimited remote technical support during regular Ecogate business hours is proving valuable. This is a great feature since you can have an engineer look at your system in real-time for any troubleshooting, or technical support. In times when travel is limited, but you can still be sure an engineer will be available to support your system. Robust and Detailed Data Analytics With our web-based Data Analytics Platform you can see your overall system performance and track key data such as fan load, fan/filter pressure, average number of active gates and VFD frequency. You can even review and compare your system performance based on different date ranges. Daily & Monthly Reports by Email The report gives you a snapshot of the overall system performance with a few key average values every month. Managers and supervisors find this valuable because they can review their dust collection performance without spending much time meeting with their team or fetching for data. Special Discounts for Growth or Maintenance As a Service Agreement User, you get a preferred customer discount on Ecogate products including blast gates, companion flange rings, sensors and cable. This is great when expanding, replacing, adding a new machine or changing your floor layouts. Engineering Consulting As Needed Up to 6 hours of engineering consulting service on an annual basis focused on the Ecogate related tasks and processes that will make your business more efficient, environmental and profitable. Annual Site Visit An annual site visit by an Ecogate engineer for updates, tune-ups, training, and more. We recalibrate the system to optimize performance of the dust collector, including checking and optionally adjusting the minimum and maximum fan speed, the cleaning function and minimum airflow settings.
To learn more about the different tiers available and how to get started, click here.